World Class Help Desk

Versatech Networks offers world class remote support to users around the world.

Provided you or your employess have an internet connection; we can solve computer problems, check system reports, clean viruses, and perform almost any admin work any time of day or night. Users simply start our remote support tool, connect to their support agent, and then walk away. Users not at their machines? No problem, we have software that is always on, and always secure, for our agents to connect to your internal machines.

Give us a try, or contact us for a quote, we're sure that you'll have a great experience with us. Sign up for the service now if you'd like, just choose an option below, and your help desk information will be sent you immediately.

How many hours should I pay for?

Typically, the basic help desk is perfect for a small organization of 2-10 users who don't have a large amount of computer related problems. In an hour, our agents typically are able to answer 8-12 web tickets, or fix 2-3 minor issues through remote support.

What if I don't know how many hours I need?

We recommend you start with the basic help desk. Should you have a greater need then the basic help desk provides, we will offer you a custom quote which may save some more money over going directly to the advanced help desk.

What is your rate for overages?

For the basic help desk, overages for billable hours are billed at $40/hour. For the advanced help desk, overages are billed at $35/hour.

My need is bigger then the advanced help desk...

We are capapble of replacing an entire IT department for typically sized small and midsize businesses. Contact us with some information about your company, and we'd be glad to sit down and discuss how we can help you.

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Basic Help Desk	$79.99 per month. Overages billed via invoice.
1.5 hours of Agent-lead Remote Support 2 hours of Billable Support Hours total. Unlimited Web Tickets within above restrictions.

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Advanced Help Desk	$129.99 per month. Overages billed via invoice.
3 hours of Agent-lead Remote Support 4 hours of Billable Support Hours total. Unlimited Web Tickets within above restrictions.

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À la carte Services	$49.99 setup fee + $45 per hour. Billed via invoice.
Billed per 1/4 hour. Minimum bill of $20/month. If minimum not met, a service fee will be added to satisfy minimum. Wonder what we can do an hour? See the above FAQ's for more info.